Customer Support: 570-924-3381 or Toll Free 1-800-570-5081

                                                Report an Outage 570-924-3418 or Toll Free 1-800-596-8397
                                                Office email: screc@epix.net
                                                Billing email: screcbilling@epix.net

 
   
 


         

Outages Why & What to do.

    Sullivan County Rural Electric Cooperative (REC) does all that it can to provide the best possible service for members at the lowest possible cost.  Programs such as right-of-way-maintenance, pole inspections, line improvements, etc., help reduce but cannot eliminate outages. 
     Electrical outages can be caused by trees, tree limbs, lightning, cracked insulators and, even squirrels.  Many times only a small number of members are affected by an outage. 
     However, in the case of a major storm a wide area  can be affected. 
     During a large outage the co-op works to restore service to as many members as possible in the least amount of time.  If a substation or a main distribution line is out, crews work to restore power to these systems first.

Breakers & Fuses

    To help prevent lines from sustaining major damage fuses and breakers are used.  You may have noticed that before power fails the lights may blink several times.
     If an object such as a tree limb falls on a line a breaker will reset or “trip” in the hopes that the object has cleared the line.   If, however, after three attempts the object has not cleared,  the breaker will cut the electrical feed preventing a line from burning down.
     Fuses on the line work similar to those in your home. If an object falls on the line, the fuse trips.  The only way to restore power is for linemen to go to the fuse, check the line, remove any object on it and insert a new fuse.

What To do  if an outage occurs


    1.  Check your circuit breakers or fuses in your fuse box.
    2.  Check with neighbors to see if they have power.
    3.  If a cabin or trailer with a fuse box on a center pole, check fuses or circuit breakers
    4.  If your power is restored and goes out again call the outage number to report the problem again.
Top of Page

Report an outage
570-924-3418
1-800-596-3418

    To help insure that power is restored as quickly as possible, members are encouraged to call the cooperative and report an outage.  Members may be on a fuse by themselves and be without power for a long time thinking someone else would call to report the outage.
    Sullivan County REC currently uses an Outage Reporting System to handle outage calls.
     Using caller ID the system automatically “reads” the phone number you are calling from.  Using this information, the system  displays the name on the account, members map number, phone number and time the call came in.
        If you  have information regarding an outage, such as a tree on the line, you may leave a voice message.  If you leave a message be sure to give the following information:

1.  Name on your account.
2.  Phone Number.
3.  If reporting a problem, what the problem is.

     Each message left must be listened to individually.  Please do not leave a message unless you are reporting a specific problem.
     Outages can occur when the wind is blowing and lightning fills the sky.  Or, they can occur on a calm summers day.  Whenever an outage occurs be assured Sullivan County REC employees are working to restore your power as soon as possible.

    The Porche Outage Reporting System operates by using a member's phone number to locate where the outage is occurring.  If you recently changed your phone number, or do so in the future, please contact Sullivan County Rural Electric Cooperative's office at 924-3381 so your number can be updated.

 


     Preparing for an outage

     What to do if an outage occurs

      Report an outage


      About Sullivan County REC
      Billing & Payment Options
      What to do in an Outage
      Electrical Services
      Member Services
      Penn Lines
      Useful Management Tools
      Home Energy Calculator
      Just for Kids


 

 

 
 





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