5675 Route 87
PO Box 65
Forksville, Pa 18616
Customer Support: 570-924-3381 or Toll Free 1-800-570-5081
Report an Outage 570-924-3418 or Toll Free 1-800-596-8397
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Outages Why & What to do.
Sullivan
County Rural Electric Cooperative (REC)
does all that it can to
provide the best possible service for members at the
lowest possible cost. Programs such as Right-of-Way-maintenance,
pole inspections, line improvements, etc., help reduce but cannot
eliminate outages.
Electrical outages can be caused by trees, tree limbs, lightning,
cracked insulators and, even squirrels. Many times only a small
number of members are affected by an outage.
However, in the case of a major storm a wide area can be affected.
During a large outage the co-op works to restore service to as many
members as possible in the least amount of time. If a substation
or a main distribution line is out, crews work to restore power to
these systems first.
If an object such as a tree limb falls on a line a breaker will reset or “trip” in the hopes that the object has cleared the line. If, however, after three attempts the object has not cleared, the breaker will cut the electrical feed preventing a line from burning down.
Fuses on the line work similar to those in your home. If an object falls on the line the fuse trips. The only way to restore power is for linemen to go to the fuse, check the line, remove any object on it, and insert a new fuse.
What To do if an
outage occurs
1. Check your circuit breakers or fuses in your fuse box.
2. Check with neighbors to see if they have power.
3. If a cabin or trailer with a fuse box on a center pole, check fuses or circuit breakers.
4. If your power is restored and goes out again call the outage number to report the problem again.
To help insure that power is restored as quickly
as
possible, members are encouraged to call the cooperative and report an
outage. Members may be on a fuse by themselves and be without
power for a long time thinking someone else would call to report the
outage.
Sullivan County REC currently uses an Outage
Reporting System to handle outage calls.
Using caller ID the system automatically
“reads” the phone number you are calling from. Using this
information, the system displays the name on the account, members
map number, phone number and time the call came in.
If you have information
regarding an outage, such as a tree on the line, you may leave a voice
message. If you leave a message be sure to give the following
information:
1.
Name on your account.
2. Phone Number.
3. If reporting a problem, what the problem is.
Each message
left must be listened to individually. Please do
not leave
a message unless you are reporting a specific problem.
Outages can occur
when the wind is blowing and lightning fills the
sky. Or, they can occur on a calm summers day. Whenever an
outage occurs be assured Sullivan County REC employees are working to
restore your power as soon as possible.
The Porche Outage Reporting System operates by using a member's phone
number to locate where the outage is occurring. If you recently
changed your phone number, or do so in the future, please contact
Sullivan County Rural Electric Cooperative's office at 924-3381 so your
number can be updated.
Many of us have cordless phones which do not operate once power is
out. As noted above, the Porche Outage Reporting system uses your
phone number to provide critical information during an outage.
The system has been updated so now members can have three phone numbers
listed to provide this information. If you have a cell phone, or
other number in addition to your home phone number, please email it to
us, or call our office at 924-3381 so we can update your information.
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